ABOUT
I’m a Microsoft 365 & Modern Workplace Engineer passionate about building efficient, secure, and user-focused digital environments. My work sits at the intersection of collaboration, automation, and user experience — transforming how teams connect and get things done through modern Microsoft technologies.
Currently, I design and deliver solutions across the Microsoft 365 ecosystem at Silicon Reef, specialising in SharePoint, Power Automate, and Microsoft Entra. I develop automation workflows, streamline business processes, and implement best-practice governance to help organisations simplify operations and work smarter in the cloud.
With a background spanning support, systems engineering, and consultancy, I bring a practical understanding of infrastructure together with a strategic approach to problem-solving. Whether optimising an existing environment or building something new, my goal is always the same — create modern workplaces that are intuitive, scalable, and built to empower people.
EXPERIENCE
2024 — Present
Microsoft 365 Support Analyst · Silicon Reef
Providing second and third-line consultancy and support to clients across the Microsoft 365 stack. Delivering SharePoint specialism, Intune management, Power Automate solutions, and PowerShell automation while ensuring collaboration, compliance, and operational efficiency across enterprise environments.
2021 — 2024
Third Line Senior Technical Support · Carter Jonas
Provided 3rd-line support across a nationwide Microsoft 365 environment, leading complex incident resolution and acting as an escalation point for the IT support team. Managed Intune device deployments, automated processes with PowerShell, and supported hybrid Exchange and Active Directory environments. Collaborated closely with infrastructure teams to improve system reliability, streamline support operations, and enhance end-user experience.
2019 — 2021
Service Desk Analyst · CDW
Provided advanced technical support across Windows, Office 365, Active Directory, and Citrix environments. Acted as a subject matter expert for key clients, collaborating with vendors to resolve complex issues. Led improvements to Service Desk processes and documentation, enhancing team efficiency and service quality.
PROJECTS
Oblivion Enchanting Altar
A web tool inspired by Oblivion’s enchanting system — built for fans preparing for the remaster. Lets players experiment with custom enchantments before jumping into the game. Built with React and TailwindCSS, deployed on Vercel.
SPFx Events Webpart UI
Custom SharePoint Framework (SPFx) solution designed to hide the "Add Event" button on the default Events web part. Deployed to hub sites only for clean, centralised UI control.
Power Platform Automation Flows
A collection of Power Automate flows designed to streamline collaboration and automate Microsoft 365 processes — including Event Approvals, Viva Engage Praise, and Service Health Notifications.
PowerShell Automation Scripts
A curated collection of PowerShell scripts used for automating Microsoft 365 administration, Intune, SharePoint Online, and Azure tasks.
Duna Solutions Portfolio
Personal portfolio built with Next.js, TypeScript, and TailwindCSS. Highlights professional experience and projects with a clean, responsive design.